In 2007 Kansas City Scout integrated Emergency Response into a robust Incident Management program.
Incident Management is the process of coordinating resources of different partnering agencies and private sector companies to identify, respond to, and clear traffic incidents as quickly as possible while protecting the safety of on-scene responders and the traveling public.
For every minute a freeway lane is blocked during the peak period, at least a 10 minute backup will result after the incident is cleared. This statistic highlights Incident Management's importance as a vital factor in the battle to combat congestion, to improve public safety and to advance the overall quality of the commuting experience.
Since the inception of the Incident Management program, Scout has seen a 30% reduction in the amount of time it takes for an incident to clear. The creation of the Incident Management program has played a tremendous role in helping the environment, saving fuel, money, time and most importantly lives of motorists traveling on Kansas City area interstates.